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Damaged or Faulty Goods

  • If you notice any damage or fault to your goods please notify the delivery driver at the time of delivery. Please inspect goods as they arrive at your house and if they visually look damaged please let the driver know.
  • If you notice damage to the goods within 24 hours of receiving the delivery please contact us. Our team will work with you to get photos emailed to inspect the damage. As goods may be stored on building sites or moved around by your trades we cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred.
  • It is very important that your trades inspect goods before installation. Goods that are damaged during or post installation are not the responsibility of AA Tiles or our suppliers.
  • Goods found to be faulty as a result of manufacturing defects are covered by the product warranties and will usually be handled by the product supplier or manufacturer who provides after sales service support to goods properly installed by a plumber. You can usually find the manufacturers details on the product warranty cards or their website or please Contact AA Tiles and we will help you get this sorted.
  • Please note our 24-hour delivery transit insurance does not include customer warehouse pickups. Our team check products prior to pickup to ensure there is no damage to the goods.
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