Made a Mistake or Change of Mind?

These situations could happen and we are willing to make the best effort to facilitate a replacement product or refund. Please Contact AA Tiles team and we will organise your goods to be collected and returned. Please note that the return and refund policies have a few conditions:

Goods that have not been delivered:

If you change your mind within 24 hours of placing your order the return fee will not apply. If you change your mind after 24 hours but your goods have not been shipped a $25 change fee applies. We can hold your order for up to 30 days free of charge, and unlimited storage for $20/week per pallet space. If goods are held for longer than 30 days we do not accept returns for change of mind.

Goods that have been delivered:

If your goods have been delivered but are still boxed and not open in the condition you received them, you may return them within 30 days for a full refund minus the original shipping cost and a shipping return fee to cover the cost of the return. The shipping return fees are as follows:

Tapware, showers, accessories and small items - A return fee of $12 or the delivery amount, if greater than this, will apply.

Toilets, basins, kitchen and laundry sinks and large items - A return fee of $80 or the delivery amount, if greater than this, will apply. Due to the breakable nature of these items, they must be in original packaging including delivery skid or pallet.

Baths - A return fee of $220 or the delivery amount, if greater than this, will apply. Due to the size and risk of damage, our drivers cannot pick up a bath unless it is in the original packaging, skid and wrapping.

Goods and packaging must be in the original condition. We cannot accept goods that do not have their original packaging or the packaging is damaged which includes the delivery skid or pallet.

To avoid return fees you can also drop the goods off to our Bella Vista Distribution Centre. Only the original shipping cost will still be deducted from the refund amount in this case.